Frequently asked questions
WHY ARE THE VIDEOS NOT LOADING/ BUFFERING ON MY PHONE?
Have you checked your internet connection? If that's functioning and you're still encountering streaming problems, send us an email with accompanying screenshots at firstname.lastname@example.org so we can figure this out.
ERROR MESSAGE: CONTENT UNAVAILABLE. WHY CAN I NOT SEE THE CONTENT?
If you can't see content, try re-starting your phone. If nothing works, send us an email at email@example.com and we'll try to get this sorted for you.
IS THERE A MOBILE WEBSITE AVAILABLE?
Why, yes, there is! Link: www.voot.com
IS THE STREAMING FREE? I’M GETTING A 403 ERROR EVERY TIME.
Most definitely free! Send us a screenshot and your issue by email to us at firstname.lastname@example.org and we'll try and fix this.
WHY IS THIS SPECIFIC EPISODE NOT WORKING?
Yikes! Mail us the episode details to email@example.com, and we’ll try to get it to work. Stay away from spoilers while you wait!
WHY IS MY APPLICATION HANGING?
Try restarting the app, or your phone. If you’re still facing the same issue, send us an email at firstname.lastname@example.org.
WHY DOES MY APPLICATION SHUT DOWN AUTOMATICALLY?
If your app is shutting down automatically, try restarting your phone. If you're still facing problems, send us an email at email@example.com.
WHERE IS THE SEARCH BAR?
There isn’t a search bar on Voot for Jio Phones! However, there is a menu option on the home screen of the app at the top left of your screen.
SOME CONTENT AVAILABLE, SOME NOT IN INTERNATIONAL LOCATIONS. WHY IS THIS?
Unfortunately, if you're outside India, then you won't be able to access our content. We’re slowly building our reach – bear with us, we can’t wait to be a 100% available either!
WHY IS THERE NO SPORTS CONTENT AVAILABLE?
Unfortunately, we only showcase content that we believe we handle best - so there's no sports. For now! :)
CAN WE MEET SUNNY LEONE?
We wish we could too! However, we do give out updates about her on our social media! Follow us on Facebook, Twitter and Instagram to know more.
I WOULD LIKE MORE CONTENT HERE LIKE XYZ, ABC.
It's always great to hear your feedback. Write in your suggestions about content to firstname.lastname@example.org and we'll see what we can do about it. :)
I WOULD LIKE MORE GENRES HERE LIKE XYZ, ABC..
What a great idea! Write in your suggestions to email@example.com and we’ll try to make this happen.
DOES YOUR CONTENT AIR HERE BEFORE IT DOES ON TV?
Our original content definitely reaches Voot first. And all televised content reaches us at the smallest possible delay - promise. :)
DO YOU HAVE CONTENT IN DIFFERENT LANGUAGES?
Remember those nerds in school who knew everything? We’ve hired them, so they made it possible for our content to stream in seven languages.
Just go to the Shows section, click on 'Languages' and select the one you want!
WHERE CAN I CATCH THE MOST RECENT EPISODE?
Wherever you go, whatever you do… it will be right here, waiting for you! Head to the show page of your choice, and you’ll see the most recent episode at the top of the list!